The engineers who built it support it.
Norseman support starts in our own lab and stays with the same team after delivery: integration and testing before anything ships, managed services that watch it in production, and ISO certified service management behind all of it.
Engineers, lab, managed services, certifications
Our engineers
One team from the first design session to the last support call.
- Engineers across six practices: infrastructure, cyber resilience and Zero Trust, secure software delivery, applied AI and data, service operations, and cloud and edge platforms
- Cleared staff supporting IL4, IL5 and sensitive classified environments
- A services organization that has supported DISA, the Navy, the Air Force, NIWC and civilian agencies
- Engineers holding CCIE, CCNP, HPE Master ASE, HPE Aruba Networking Certified Expert, Juniper JNCIS and F5 and Infoblox credentials, with leadership certified in ITIL and PMP
- A named Norseman contact on every contract vehicle
The lab
Proven in Annapolis Junction before it ships.
- 13,000+ sq ft Executive Briefing Center, integration lab, warehouse and logistics hub minutes from Fort Meade
- High volume staging, configuration and TPM 2.0 verification
- Imaging, asset tagging and custom kitting, so equipment arrives ready to rack
- Secure caged customer storage with inventory tracking
- Proof of concept testing and a live multi vendor demo lab
- An unclassified integration environment for government programs
Managed services
Watching it in production so your team does not have to.
- 24/7 vulnerability monitoring with notification within 24 hours
- Managed detection and response, email security and endpoint protection for organizations with limited security staff
- ServiceNow based service desk with AI assisted triage, self service and virtual agents
- Onsite warranty support within 50 miles of our campus, and remote engineering support wherever you operate
- Replacement parts shipped within two business days
- Lifecycle and refresh planning, with financing options when a refresh must fit the budget cycle
Certifications
Independently audited, so you do not have to take our word for it.
- ISO 9001:2015 Quality Management: every delivery follows a documented, audited process
- ISO/IEC 20000-1:2018 IT Service Management: support runs on defined service levels and continual improvement
- ISO/IEC 27001 Information Security Management: your data and ours are handled under audited controls
- Section 508 compliance in what we build and deliver
- Experience with CMMC 2.0, NIST 800-171, FedRAMP and STIG requirements across customer programs
Certifications our engineers hold
Cisco
- CCIE Enterprise Infrastructure
- CCIE Routing and Switching
- CCNP
- CCDP
- CCDA
- CCNA Routing and Switching
- Cisco Certified Specialist, Enterprise Core
- Cisco Certified Specialist, Enterprise Design
- Cisco Certified Specialist, Enterprise Advanced Infrastructure Implementation
- Cisco Certified Specialist, Enterprise Wireless Implementation
- Cisco Certified Specialist, Security Identity Management Implementation
- Cybersecurity Operations Fundamentals (CBROPS)
- Cisco Certificate in Ethical Hacking
- Data Center Unified Computing (DCUCI, DCUCD) and Unified Fabric Support Specialist (DCUFS)
- Nexus Dashboard Essentials (DCNDE) and AI Solutions on Cisco Infrastructure (DCAIE)
- Advanced Network and Security Specialization roles (FE1, FE2, SE, Security)
- SMB Specialization for Engineers
- Cisco AI Business and Technical Practitioner (AIBIZ, AITECH)
Also on record: Cisco Modeling Labs administration and automation, SD-WAN operation and deployment, Identity Services Engine implementation, intent based networking assurance, network automation essentials, and programming for network engineers.
HPE and HPE Aruba Networking
- HPE Master ASE: Storage Solutions Architect, Storage Solutions, Storage Integrator Solutions, FlexNetwork Solutions, Advanced Server Solutions Architect
- HPE ASE: Edge-to-Cloud Architect, Edge-to-Cloud Solutions, Hybrid IT Solutions Architect, Storage Solutions Architect, Storage Solutions, Server Solutions Architect, FlexNetwork Architect, FlexNetwork Integrator, Data Center Network Integrator
- HPE ATP: Hybrid IT Solutions, FlexNetwork Solutions, Storage Solutions, Server Solutions
- HPE Product Certified: OneView, Nimble Solutions
- HPE Aruba Networking Certified Expert, Campus Access Mobility
- Aruba Certified Mobility Expert (ACMX) and Aruba Certified Mobility Professional (ACMP)
- Aruba Certified Network Architect and Aruba Certified Professional, Campus Access
- Aruba Certified Data Center Professional
- Aruba Product Specialist, CX 10000
HPE recognized Norseman engineers as Expert Achiever and Professional Achiever in its 2024 Certification Distinction Program. Also on record: designing HPE hybrid IT and software defined infrastructure, architecting multi site HPE storage, configuring HPE GreenLake, HPE AI and machine learning, Aruba Central campus management, Aruba CX 10000 distributed services, and continuous learning badges across hybrid IT, data protection, HPC and AI.
Juniper Networks
- JNCIS-ENT, Enterprise Routing and Switching Specialist
- JNCIS-Cloud
- JNCIA-Junos
- JNCIA-Cloud
- JNCDA, Design Associate
- Juniper Authorized Design Specialist
Also on record: Junos operating system and Software Advantage, Session Smart Router (128T) configuration and administration, Juniper Cloud Labs, Pathfinder and Configurator.
F5
- F5 Certified Administrator, BIG-IP (F5-CA)
- F5 Accredited Technical Sales Professional
Infoblox
- DDI Professional
- Core DDI Configuration and Administration (CDCA)
- Technical Accreditations: Core Network Services (CNT), Network Automation (NCT), Security (SCT), Foundation
Our teams also hold partner sales and solution specializations across Cisco, HPE, HPE Aruba Networking, Juniper, F5 and Infoblox.
Before delivery, at delivery, in production, over its life
- 1Before delivery
Built and tested in the lab
Configured, verified, imaged and tagged in Annapolis Junction. Problems are found on our bench, not on your floor.
- 2At delivery
Deployed with chain of custody
Full documentation on every shipment, secure storage until the site is ready, and engineers who already know the build.
- 3In production
Monitored and supported
Vulnerability monitoring, managed detection, a service desk that learns, and warranty support with parts in two business days.
- 4Over its life
Planned, not urgent
Refresh cycles timed to the useful life of the equipment, with purchase, lease and pay as you use options priced side by side.
Frequently asked questions
Who do I call?
Every contract vehicle lists a named Norseman contact, and the contact form routes to the right division. By phone, 410.579.8600.
Do you support sites outside the United States?
Remote engineering support is available wherever you operate, within U.S. export rules. Onsite warranty support covers 50 miles around our Annapolis Junction campus; onsite support beyond that is scoped into the engagement.
Can managed services be bought on a contract vehicle?
Yes. Services are procured on NASA SEWP and GSA MAS, and alongside hardware on ITES-4H where the vehicle allows. Commercial customers buy direct.
What standards govern your support?
Service management runs to ISO/IEC 20000-1:2018 and information handling to ISO/IEC 27001, both independently audited, under an ISO 9001:2015 quality system.
Deploying overseas or to a forward site? See Global deployment.
Bring us the environment you have to keep running.
We will show you how it would be built, tested, deployed and supported, and who on our team would own it.