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SEWP VI ordering opens Nov 1, 2026. Norseman holds Category A contract 80TECH26D0154. How to order

Norseman Defense Technologies
Service Management

Digital Service Operations & AIOps

ServiceNow, AIOps, and automation that cut ticket volume and keep services running.
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Abstract technology artwork for the Digital Service Operations & AIOps practice
Overview

What this practice does

IT operations teams are asked to support more services with the same staff. Digital Service Operations and AIOps applies ServiceNow, observability, and automation to resolve issues before users notice and to take repetitive work off the queue.

We implement and integrate the platforms, automate the workflows, and measure the results in ticket volume, resolution time, and uptime.

What you get

  • Fewer tickets through self service and automated fixes
  • Faster resolution with AI assisted triage and routing
  • One view of services, assets, and incidents
  • Measured improvement in uptime and user satisfaction
Capabilities

Capabilities

Select a capability to see how we approach it in practice.
Who it serves

Federal and commercial teams

For federal teams

ServiceNow and IT service management deployments across civilian and defense agencies, procured on SEWP and GSA MAS.

Federal and public sector

For commercial teams

Lower operating cost and a better employee experience from the IT tools you already own.

Commercial enterprise
Use cases

Related use cases

All Digital Service Operations & AIOps use cases →
Partners

Technology partners

  • ServiceNow
  • NetScout
  • Elastic
  • AWS
  • Cisco
  • Splunk
  • IBM
  • BMC Software
  • SolarWinds
  • ManageEngine
  • ScienceLogic
  • NetBrain
See all Digital Service Operations & AIOps partners →
How to buy

Contract vehicles for this practice

Federal buyers most often order this practice on the vehicles below. Commercial customers buy direct from Norseman, with no contract vehicle needed.

Buying for a business? Talk to our commercial team.

Put AIOps and ITSM to work

Talk with an engineer about your environment, your timeline, and the fastest way to buy.

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